Refund policy

Our Return & Exchange Policy:

At DOZZE we always want to make sure you’re 100% satisfied with your purchase, so in case our products do not meet your needs you can choose one of the two choices below:

• Return for a refund
  You can return your purchased merchandise for a refund of your original payment. (Please note that the return shipping fees will be deducted from your refund amount).

• Store Credit
  You can return your purchased merchandise and in exchange you will receive a DOZZE gift card equal to your original payment. The gift card will be issued to the email provided on your order.

All sales/discounted items are not eligible for return/refund/exchange/store credit. 

Accessories are not eligible for return and exchange.

 Please check the following for our return & exchange requirements:

• All merchandise must be returned within 30 days of the order date.
• All returned merchandise must have not been used, altered, damaged, or washed, and returned in its original packaging for return or exchange.
  
• Customised products (such as special orders or personalised items) cannot be returned.
• Merchandise damaged due to manufacturer’s defect may be eligible for replacement.
  
  

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Instructions

Please fill out the return form (Refer to the Last page) and send it via email to info@dozzeshop.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please securely pack and seal the merchandise, and drop off the package at any ACS Courier Offices. Please allow us 1-2 billing cycles to process your return.

Refunds
 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dozzeshop.com.

PLEASE NOTE:

All shipping, handling, and custom charges are non-refundable. We reserve the right to deny credit if the items returned do not meet our return policy.

DOZZE does not accept returns or exchange on purchased items outside of dozzeshop.com

DOZZE does not price match with items purchased outside of dozzeshop.com including dealers and competitors.