You can make changes to your order within the first 30 minutes by clicking the blue Edit/View Order button in your order confirmation email. From there, you can update your payment method, add discount codes, change items, adjust quantities, and edit your shipping address. If you need to cancel, we can help within the first hour after your order is placed. After that, cancellations aren’t guaranteed due to the backend systems we use to process orders quickly.

We offer express shipping on all orders within Cyprus & Greece. We also ship internationally via Post.

🇨🇾 Cyprus

• Express delivery via ACS Courier & BOX NOW
• Delivery: Next working day
• Free shipping on orders over €40
• Orders under €40: €2.99

🇬🇷 Greece

• Express delivery via BOX NOW
• Delivery: 2–4 working days
• Free shipping on orders over €80
• Orders under €80: €2.99

🌍 International

• Shipping cost calculated at checkout
• Delivery time depends on destination

We typically allow 1–3 business days for your order to be processed and fulfilled before it ships. Personalised items take a little extra time, so please allow up to 5 business days for those. You’ll get a tracking email as soon as it’s on the way!

Yes, we will send you an email as soon as your order is shipped.

Once your order is fulfilled and shipped, it typically arrives in the next working day within Cyprus and 2-3 days to Greece. For international order this will depend on the country of destination.

If your order hasn’t arrived within the expected delivery window, start by checking your tracking link for updates. If it shows as delivered but you can’t find it, we recommend checking with your carrier. If you still can’t locate your package, please submit your request within the contact us page and our team will happy to help!

Yes! You can ship directly to your recipient by entering their address at checkout. We don’t include pricing information in any packages.

At this time, we don’t offer gift notes or messaging options, and we apologise for any inconvenience this may cause.

Most items purchased on dozzeshop.com can be returned for a refund within 30 days of purchase. To qualify, items must be unused and in their original packaging. Please note that personalised products aren’t eligible for return. Large or frequent returns may also be subject to a restocking fee.

Visit our return policy page HERE

Refunds are processed once your return has been approved by our team. You’ll receive an email confirming your refund and depending on your bank, it may take 3–5 business days for the funds to appear in your account.

Personalised and custom products are made just for you, so they aren’t eligible for return or exchange. If your personalised item arrives damaged or defective, please reach out to our team and we’ll make it right.

We’ve got you covered! Visit our Warranty page to see what’s included and submit a claim if your product qualifies.

Each accessory’s product page lists compatibility details in the Key Features section. Some lids work across multiple collections, while others are made specifically for one type of product. If you can’t find the information you need, our support team will be happy to help!

For questions related to caring for your product, we have a helpful webpage ready HERE to answer your questions.
Our support team is available to help with any of your needs via info@dozzeshop.com.

We accept Visa, Mastercard, American Express, Maestro and Revolut Pay.

Yes, we accept payments via Cash on Delivery only for orders within Cyprus.

Yes, if your choose to pay via Cash on Delivery there is an extra charge of €0,99.