| Destination | Carrier | Delivery type | Cost |
|---|---|---|---|
| Cyprus | ACS Courier / BOX NOW |
ACS Courier Store ACS Courier Smart Locker BOX NOW Locker |
Free over €40 €2.99 under €40 |
| Greece | BOX NOW | BOX NOW Locker |
Free over €80 €2.99 under €80 |
| International | Post | Rates calculated at checkout | Rates calculated at checkout |
Processing: We begin processing shipping within 1–3 business days (excluding weekends and holidays).
Tracking: Once your order ships, you’ll receive an email notification with tracking.
Shipping & Delivery FAQs
Can I change my pick-up point / locker after placing my order?
- If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help
- If your order has already shipped, changes may not be possible (carrier restrictions apply)
- The quickest way is to email us at info@dozzeshop.com with your order number and the updated pick-up/locker preference
How do I choose my pick-up point in Cyprus?
- Choose Cyprus as your delivery location at the cart page
- Select Pick up from ACS Store or Pick up from ACS Locker or Pick up from BOX NOW Locker
- Pick your preferred location from the dropdown list
- Proceed to checkout and complete your order
- You’ll receive tracking + locker instructions once your order ships
How do I choose my locker in Greece?
- Choose Greece as your delivery location at the cart page
- Select your preferred BOX NOW Locker
- Continue to checkout and complete your order
- You’ll receive tracking + locker instructions once your order ships
What happens if I don’t collect my order from the pick-up point / locker?
- If an order is not collected, the courier may return it to us after their holding period
- If this happens, contact us and we’ll advise the next steps (re-delivery may require an additional shipping charge)
Lost or stolen packages
- DOZZE is not responsible for lost or stolen packages
- If tracking shows “Delivered” but you have not received it, please contact the carrier using your tracking information to request more details or file a claim.
- Once the carrier confirms it was not delivered to your shipping address, we will replace the item(s) or issue a refund, excluding a €5 shipping & handling fee
Need help?
If you have any question regarding shipping click the button below and our team can assist you further.