FAQ - Frequently Asked Questions

Product Information & Care

How do the DOZZE Tumblers keep drinks warm/cold for so long?
Powered by superior double-wall vacuum insulation technology, DOZZE Tumbler can keep drinks cold for at least 12 hours or warm for at least 6 hours.

What are DOZZE Tumblers made of?
The body and straws are made of 18/8 stainless steel and the transparent lid is of 100% BPA-free Tritan Plastic. 

What is the size of a DOZZE Tumbler?
The size of the DOZZE Explorer Tumbler is 20oz (592 ml).
The size of the DOZZE Wander Tumbler is 10oz (296 ml).

How much does a DOZZE Tumbler weigh?
Explorer Tumbler with lid weighs 312g. 
Wander tubmlers with lid weighs 156g.

What are the dimensions of the DOZZE Explorer Tumbler?
The bottom and wide mouth of the DOZZE Tumbler has a diameter of 7cm and 8.7cm respectively.
The height of the DOZZE Tumbler is 17.5cm.

What’s the best way to clean my DOZZE Tumbler?
The DOZZE Tumbler features a wide mouth that can easily be cleaned with sponges, brushes, or hand-washed. For best results, use a mixture of water and baking soda or washing up liquid. Rinse thoroughly with clean water and allow it to dry completely prior to next use or storage.
The straws, lid and cap can easily be taken apart to clean. The straw comes with a free brush to clean the interior of the straw. 

Can I clean my DOZZE Tumbler in the dishwasher?
DOZZE Tumblers are top-rack dishwasher safe; however, hand washing is recommended as the dishwasher uses harsher detergents and hot water that may affect the body finish of the tumbler. Therefore, you should prefer hand wash for longer longevity.

Can I clean my two way drinking lid in the dishwasher?
No, the two-way drinking lid is not dishwasher friendly.

Are the DOZZE Tumblers spill-proof?
No, but it does prevent splashes.

Can you put the DOZZE Tumbler in the refrigerator, freezer?
No you can NOT put the DOZZE Tumbler in the refrigerator or freezer.

Are the Tumblers BPA-free?
Yes, all DOZZE Tumblers are made from Tritan Plastic and are guaranteed BPA-free.

What can I use the DOZZE Tumbler for?
It’s made for all kinds of hot and cold beverages, from water to smoothies to tea to cocktails, and more!

Will my DOZZE Tumbler sweat?
All DOZZE Tumblers are designed to be sweat-free.
Say goodbye to water stains!! Thanks to the double-wall insulation, the DOZZE Tumbler is condensation-free to keep your hands dry.

What is the warranty on the product?
DOZZE offers 1-year limited lifetime warranty on all product purchased from www.dozzeshop.com and authorised retailers. The warranty covers replacement of any defective material or component. It does not cover any issues due to normal wear and tear, misuse or loss/theft of the product.

Online Payments

What methods of payment do you accept?

We accept Visa, Mastercard, American Express, Maestro.
We also offer payment through cash on delivery for all Cyprus orders.

Shipping 

Will I receive notification or a tracking number when my order ships?
Yes, we will send you an email or an SMS as soon as your order is shipped.

How long will my order take to arrive (including shipping and processing)?
It depends on your shipping location. It usually takes us 1-3 working days to process the order and shipping takes no longer than a week for all orders within Cyprus.

Where can you ship to?
DOZZE offers Express Shipping on all orders within Cyprus.
We will ship your DOZZE products via ACS Courier to the pick up location that you choose from the drop down list.
DOZZE also ships internationally via Cyprus Post.

What are the shipping costs for my order?
Shipping to Cyprus:
Express Shipping is offered to all orders in Cyprus.
FREE Express Shipping is offered to all orders above €20.
Shipping for orders less than €20 amounts to €3.

International Shipping:
All international orders are shipped by post and the cost depends on the country of destination. Shipping rates are calculated during checkout.

I need to make a change to my order. What do I do?
If you have any questions, email us at info@dozzeshop.com

Returns & Exchanges

What is your return/exchange policy?
At DOZZE, we always want to make sure you’re 100% satisfied with your purchase so in case our products do not meet your needs you can choose one of the two choices below:

  • Return for a refund
    You can return your purchased merchandise for a refund of your original payment. (Please note that the return shipping fees will be deducted from your refund amount).

  • Sore Credit
    You can return your purchased merchandise and in exchange you will receive a DOZZE gift card equal to your original payment. The gift card will be issued to the email provided on your order.

For further details visit out Refund Policy page or by clicking here.

Customer Service

How do I contact customer support if I need additional help?
If you have any questions, email us at info@dozzeshop.com or call us on +35799457652!