2-Year EU Guarantee
EU customers are covered by a minimum 2-year legal guarantee
Manufacturing defects
Coverage for defects in materials or workmanship under normal use.
Fast support
Submit your claim and we’ll guide you step by step.
Proof of purchase
Order number or receipt required.
What’s Covered
- Manufacturing defects in materials or workmanship
- Functional issues under normal, intended use
- Lid/straw issues caused by a manufacturing fault (after review)
What’s Not Covered
- Normal wear & tear (scratches, dents, paint chips)
- Accidental damage, drops, misuse, or neglect
- Loss or theft
- Modifications or use outside intended purpose
- Damage caused by improper care (e.g., abrasive cleaners or bleach)
How to submit a warranty claim
- Prepare your details: Order number, product, and a short description.
- Add photos: Clear photos/video of the issue (and the full product)
- Submit your claim: Use the form below (recommended).
- Review & resolution: Repair, replacement, or refund where appropriate
Warranty FAQs
What’s the difference between the EU guarantee and DOZZE warranty?
EU customers are entitled to a minimum 2-year legal guarantee for faulty goods or goods not as described. DOZZE may also provide additional support for manufacturing defects under our warranty policy.
Do I need proof of purchase?
Yes — we require an order number or receipt for all warranty claims.
What happens if my claim is approved?
Depending on the case, we may repair, replace, or refund the item (after review).
Are cosmetic marks covered?
Normal wear (scratches, dents, paint chips) is not covered, as it doesn’t affect product performance.
How should I care for my product to avoid damage?
Follow our Care & Cleaning guidance (avoid abrasive scrubbers and bleach; dishwasher guidance varies by product finish).