Our Return & Exchange Policy:
At Dozze we always want to make sure you’re 100% satisfied with your purchase so in case our products do not meet your needs you can choose one of the two choices below:
Return for a refund
You can return your purchased merchandise for a refund of your original payment. (Please note that the return shipping fees will be deducted from your refund amount).
You can return your purchased merchandise and in exchange you will receive a Dozze gift card equal to your original payment. The gift card will be issued to the email provided on your order.
All sales/discounted items are not eligible for return/refund/exchange/store credit.
Accessories are not eligible for return and exchange.
Please check the following for our return & exchange requirements:
- All merchandise must be returned within 30 days of the order date.
- All returned merchandise must have not been used, altered, damaged, or washed, and returned in its original packaging for return or exchange.
- Merchandise damaged due to manufacturer’s defect may be eligible for replacement.
Please fill out the return form (download the form here) and send it via email to firstname.lastname@example.org. Once your request is approved we’ll send you a prepaid shipping label. Please securely pack and seal the merchandise, and drop off the package at any ACS Courier Offices. Please allow us 1-2 billing cycles to process your return.
All shipping, handling, and custom charges are non-refundable. We reserve the right to deny credit if the items returned do not meet our return policy.
DOZZE does not accept returns or exchange on purchased items outside of dozzeshop.com
DOZZE does not price match with items purchased outside of dozzeshop.com including dealers and competitors.
Lost or Stolen Packages:
DOZZE is not responsible for lost or stolen packages. In the event that your package is noted as delivered and you have not received it, the customer is responsible for contacting the shipping carrier with the tracking information to obtain more information or to file a claim. Once the shipping carrier has confirmed the package was not delivered to the customer's shipping address, we will replace your item(s) or issue a refund, excluding a €5 for shipping and handling fees.
If you have any questions, contact us through our online chat or send as an e-mail at email@example.com